Revo4me Success Stories
Our clients Success Stories
SSP Group – JML automation
Introducing SSP Group
SSP Group is a leading operator of food and beverage concessions in travel locations worldwide. They employ circa 42,000 colleagues, in around 600 locations, across six continents and 36 countries. In 2019, Revo transitioned the business’ service management to 4me. Since then, the Revo team has continued to work with SSP to advance the functionality of their service management system to evolve with their business needs.
The challenge
As a large, global enterprise, SSP relies on Microsoft 365 to enable communication and collaboration across its business. This involves supporting the move to M365 for all staff over the coming years. Setting up, managing, transferring, and, when necessary, closing individual IDs, usernames and passwords was a cumbersome manual task that was diverting their IT team from more strategic projects.
Fiskars Group – 4me and LeanIX Integration
Introducing Fiskars Group
Fiskars Group is home to a collection of design-driven, lifestyle brands including Gerber, Iittala, Royal Copenhagen, Waterford, Wedgwood, Georg Jensen, and, of course, Fiskars. The company’s origins are in Finland and date back to 1649. Today, the company has a 7,000-strong team stretching across 29 countries.
The challenge
The support team at Fiskars was lacking access to accurate, up to date data on the applications in use across the Fiskars Group. This at times caused delays in resolving user queries logged on 4me as service desk would have to seek out this information from colleagues outside of IT support.
CTRL-S
Introducing CTRL-S
CTRL-S is a managed services provider offering technology services to a range of businesses across the UK. The business evolved initially as an off shoot of established accountancy firm, Hallidays, to offer IT services to their clients in addition to more conventional professional services. The department grew organically and in 2019 became a standalone limited company. Steady, sustainable growth continued and in 2022, the business was given a more distinct brand and identity. CTRL-S was born, and armed with an ambitious strategy the business entered a period of fast growth. They’re now helping an ever-expanding portfolio of clients to get the best possible performance (and minimal hassle) from their technology infrastructure.
The challenge
Technical Director, Matthew Jones describes 2023 as “the year of growth” for CTRL-S. As they take on more clients and extend their services, they need a service management solution to support their rapid growth and ambition. Although their existing email-based approach to managing service desk requests had served them well when their client base was small, it wasn’t able to adapt and scale in the way they needed it to.
Fiskars Group
Introducing Fiskars Group
Fiskars Group is home to a collection of design-driven, lifestyle brands including Gerber, Iittala, Royal Copenhagen, Waterford, Wedgwood and, of course, Fiskars. The company’s origins are in Finland and date back to 1649. Today, the company has an impressive team of close to 7,000 professionals across almost 30 countries.
The challenge
The appointment of a new Chief Digital Officer in March 2021 sparked a number of changes in Fiskars Group’s IT landscape. This included a change in service desk provider and a wider review of the IT applications and tools they were using to support their operations. After detecting general disillusionment and user reluctance towards their existing ITSM, they decided to make the switch to 4me due to its lower operating cost and user-friendly interface.
Vitality
Vitality Switched to 4me to Increase Service Agility and Optimize Customer Experience
Vitality UK offers health insurance, life insurance and car insurance, and uses incentives that reward its customers for making positive lifestyle choices. They like to share the benefits of healthy living and call this shared value insurance and investments. Vitality aims to make people healthier and enhance and protect their lives which is a uniquely positive way to offer financial services. Their business is growing rapidly, including the recently launched car insurance products.
The challenge
- Vitality wanted to switch to a future-proof enterprise service management solution that would meet the growing service needs and enable them to add additional services in no time for a reasonable price.
- This solution should also enable seamless collaboration with different people and departments across and outside the organization.
SSP Group
SSP Group’s service management solution did not provide supplier support so it chose 4me to radically improve collaboration
SSP Group is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. With over 50 years of experience, today SSP Group has more than 39,000 employees, serving approximately one and a half million customers every day. SSP Group has business at approximately 180 airports and 300 rail stations and operate more than 2,800 units in 35 countries around the world.
The challenge
- To standardize on a global service management platform
- To collaborate and manage multiple internal and external suppliers without losing sight of SLAs
- To use knowledge to speed self-service adoption and reduce first-line support burden and email volumes
- To track and openly report on service success and operational satisfaction to service owners and business stakeholders.
Culina Group
Culina Group, the Logistics Experts Delivering Service Management Excellence
The Culina Group (Culina) is a market-leading ambient and chilled food and drink third-party logistics specialist. It provides warehousing, distribution and contract packing services and has a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. Culina has recently added both Fresh and Food Manufacturing divisions and is working to maintain its status as a leading logistics company in the UK.
The challenge
- Ten businesses using different IT service management tools
- Lack of integration with the parent company Müller
- Lack of collaboration and shared services between companies within the Culina Group
