Switching Service Management Platform
A seamless switch to Xurrent
Switching ITSM
Switch to Xurrent
You don’t have to stay stuck with an old service management platform that’s failing. Our approach to switching to Xurrent delivers a rapid time to value and is focused on avoiding unnecessary service disruption.
Fast time to value
No data loss
Uninterrupted service
Xurrent switching stories
Making the switch to Xurrent
Switching ITSM feels daunting, right? Our consultants consistently move businesses from legacy service management systems to Xurrent with minimal disruption. We understand you still have a business to run and service levels to hit. So, we make the switch to Xurrent as swift and simple as possible, so you’re up and running quickly, with minimal hassle.
maintain productivity
Minimal disruption and no data loss
We will keep both your legacy system and Xurrent turned on during the migration, so there’s no loss in productivity or interruption to service. We follow a tried and tested approach that allows you to maintain productivity throughout the migration process.
custom automations
Connect dispersed teams
Effective support teams collaborate – even when they’re not sitting side-by-side. Our customers are increasingly applying Xurrent to join the dots and make working apart easier.
7 stages of switching to Xurrent with Revo
no. 1
Goal creation
Our first priority is to get to know your business, what’s driving the switch and what you need Xurrent to achieve.
no. 2
Build a transition team
We’ll clarify the roles and responsibilities of all the stakeholders and create a project team.
no. 3
Make a plan
Next, our attention turns to creating a customised, phased project plan. We’ll walk you through the process.
no. 4
System building
We get to work configuring Xurrent to meet your goals, including setting up any automations and integrations.
no. 5
Test & learn
The implementation process is iterative – we make small, incremental changes to your systems based on insights gained from testing.
no. 6
Training
In preparation for going live, we deliver training for your super users, so they’re 100% confident using the system before migration is complete.
no. 7
Go live
When your system is fully tested, we’ll take your Xurrent live and retire your legacy service management system.
What happens next?
Changing user needs, business growth, new updates, additional requirements – no matter how well planned and implemented a system is, over time it will need to adapt. With our managed service, we’re by your side at every stage of your journey – from first implementation, through weekly system updates, to ad hoc troubleshooting.
Switching ITSM?
Switching Service Management Platform? You probably have questions
Our knowledgeable team is standing by, ready to help.
