Switching Service Management Platform
A seamless switch to 4me
Switch to 4me
You don’t have to stay stuck with an old service management platform that’s failing. Our approach to switching to 4me delivers a rapid time to value and is focused on avoiding unnecessary service disruption.
Making the switch to 4me
Switching ITSM feels daunting, right? Our consultants consistently move businesses from legacy service management systems to 4me with minimal disruption. We understand you still have a business to run and service levels to hit. So, we make the switch to 4me as swift and simple as possible, so you’re up and running quickly, with minimal hassle.
Minimal disruption and no data loss
We will keep both your legacy system and 4me turned on during the migration, so there’s no loss in productivity or interruption to service. We follow a tried and tested approach that allows you to maintain productivity throughout the migration process.
Connect dispersed teams
Effective support teams collaborate – even when they’re not sitting side-by-side. Our customers are increasingly applying 4me to join the dots and make working apart easier.
7 stages of switching to 4me with Revo
Our first priority is to get to know your business, what’s driving the switch and what you need 4me to achieve.
Build a transition team
We’ll clarify the roles and responsibilities of all the stakeholders and create a project team.
Make a plan
Next, our attention turns to creating a customised, phased project plan. We’ll walk you through the process.
We get to work configuring 4me to meet your goals, including setting up any automations and integrations.
Test & learn
The implementation process is iterative – we make small, incremental changes to your systems based on insights gained from testing.
In preparation for going live, we deliver training for your super users, so they’re 100% confident using the system before migration is complete.
When your system is fully tested, we’ll take your 4me live and retire your legacy service management system.
What happens next?
Changing user needs, business growth, new updates, additional requirements – no matter how well planned and implemented a system is, over time it will need to adapt. With our managed service, we’re by your side at every stage of your journey – from first implementation, through weekly system updates, to ad hoc troubleshooting.
Switching Service Management Platform? You probably have questions
Our knowledgeable team is standing by, ready to help.