Getting the best out of your Service Management Needs
Revo 4me Managed Service
REVO 4me MANAGED SERVICE
Future-proof your system
With the Revo 4me managed service, we help you to continuously evolve your system and implement improvements. This means you get the most out of your service management platform without having to hire or train employees on how to maintain your system.
Three-year managed service agreements
A transparent fixed fee approach
Proactive support to optimise your system
Get the most out of Xurrent
Expand Xurrent throughout your business
Is Enterprise Service Management your goal? With the helping hand of Revo, you can expand Xurrent across multiple departments. IT, HR, payroll and facilities are the most popular candidates, but there’s no reason to stop there. GDPR, supply chain, InfoSec, operations support, maintenance – expanding Xurrent into more areas creates a simpler, more consistent support experience for end users across your business.
ITIL Maturity
Mature your service management practices
Are your IT team constantly fighting fires? Does it feel like your ITSM and ITIL ambitions are stalling because you’re stuck in reactive mode? We can help you take your IT team on a journey from ‘chaotic’ to ‘value’. By analysing and redefining your workflows, we’ll guide your team on how they can achieve more control and influence over IT processes. This will allow them to service your business in a more proactive and value-adding way.
Optimise your service desk
A tailored service
Your Revo consultants will take time to get to know your business. They will proactively suggest areas of improvement and identify integrations to optimise your service desk workflows. We also make sure every agent in your team is fully trained and confident with using Xurrent.
Proactive monitoring
Maximise your investment
Unused functionality, missed updates and failure to resolve issues – these things build up over time and that’s when your ROI plummets. Proactive monitoring and management are the best ways to maximise the ongoing value of your service management and reduce the risk of technical debt.
Automatic Updates
Stress-free updates
Xurrent is constantly evolving, with fixes and new features released weekly. These updates happen automatically, eliminating maintenance effort from your team. With our managed service, we alert you to the changes that are most relevant to you and recommend how you can activate and use them most effectively.
What’s included?
System health checks
On-hand support, monitoring and troubleshooting to maintain an uninterrupted service.
Regular team meetings
We’re here to support your team and help them drive forward and deliver your Xurrent roadmap.
Xurrent System Automation
If there’s an opportunity to reduce manual work with an automation, we’ll help you find it.
Workflow optimisation
Identifying improvement areas so your Xurrent evolves as your business changes.
Training
We’ll provide training and support your super users to roll out Xurrent and increase adoption.
System Admin
Outsourcing system admin to us gets routine tasks ticked off the to do list faster.
System updates
We make sure you understand the impact and relevance of new Xurrent features and updates.
Peace of mind
Whatever the issue, we have the expertise to resolve it, keeping your service management on track.
Process Mapping
We’ll help map out new and existing processes so your Xurrent continually evolves.
setup to suit your business
What about integrations?
As part of our managed service, we make sure you have the right Xurrent setup to suit your business. Sometimes that might mean we propose more significant development projects or unearth opportunities to connect to other software you’re using.
