Revo recognised in Vitality Awards for “going above and beyond” to help client Revo has been highly commended in the Service Provider of the Year category in the Vitality Supplier and Partner Awards 2021. The UK-based health and life insurance business contracted Revo to implement and support 4me’s service management platform. At the awards, which […]
How SIAM has evolved to enable better service collaboration for all Niche is now mainstream Service Integration and Management (SIAM) has been growing in significance in recent years, but it is still, perhaps, seen as useful or accessible only to large organisations. This growing awareness of the ability of SIAM tools to help businesses control […]
How to look beyond the toolset and those who use it to get a full picture Looking beyond IT The cost of service management has long been firmly allocated to the IT budget. As the demand for service has increased and morphed with the process of digital transformation, this cost has steadily increased. In most […]
Managing the perceived pitfalls of changing to a new Service Management toolset Struggling with inflexible, costly or slow ITSM? The majority of organisations with a significant requirement for IT infrastructure and support services will already have an ITSM solution in place. In many cases, this system was originally purchased to cater for ticketing and managing […]
Why is User Identity Management important for ITSM User Identity Management is not necessarily the most pressing priority for businesses when it comes to their IT Service Management. But there are three very good reasons for moving it up the list. User Identity Management is: Good for the user Good for the IT team or […]
Can your ITSM tool properly serve individuals and learn from each interaction? Let’s take a minute to look at OneLogin and how it can unlock greater ITSM performance. Personalised service is becoming the norm, whether you are an employee of a mid-to-large organisation or a customer seeking help with a product or service. At its […]
4me launches Auto Translation to remove language barriers that impede collaboration 4me has just announced that its Auto Translation feature has been released. This feature is intended to remove language barriers that may hinder collaboration. Not having to hire support specialists who speak multiple languages can significantly drive down the support costs for service providers. […]
4me, Business Service Management and collaboration in 2019 and beyond VLOG – watch Martijn Adams and Simon Martin discuss 4me, Business Service Management and how the service industry is being transformed. While attending SITS19, Martijn and Simon took time out to discuss the Service Management industry and how 4me and Revo are helping customers to […]
Refocusing Service Management for the whole business Delivering service management is no longer just the responsibility of IT As the needs of the business, its staff, customers, partners and suppliers grows, so too do the demands on service provision. In a stripped back and simplified way, IT has been able to deliver quality service management […]
Cloud vs on-premises vs hybrid – which is best? Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a high level, there are usually three different options for service technology delivery, either locally hosted, or private or public cloud or […]
