Revo recognised in Vitality Awards for “going above and beyond” to help client Revo has been highly commended in the Service Provider of the Year category in the Vitality Supplier and Partner Awards 2021. The UK-based health and life insurance business contracted Revo to implement and support 4me’s service management platform. At the awards, which […]
How SIAM has evolved to enable better service collaboration for all Niche is now mainstream Service Integration and Management (SIAM) has been growing in significance in recent years, but it is still, perhaps, seen as useful or accessible only to large organisations. This growing awareness of the ability of SIAM tools to help businesses control […]
How to look beyond the toolset and those who use it to get a full picture Looking beyond IT The cost of service management has long been firmly allocated to the IT budget. As the demand for service has increased and morphed with the process of digital transformation, this cost has steadily increased. In most […]
Managing the perceived pitfalls of changing to a new Service Management toolset Struggling with inflexible, costly or slow ITSM? The majority of organisations with a significant requirement for IT infrastructure and support services will already have an ITSM solution in place. In many cases, this system was originally purchased to cater for ticketing and managing […]
Why is User Identity Management important for ITSM User Identity Management is not necessarily the most pressing priority for businesses when it comes to their IT Service Management. But there are three very good reasons for moving it up the list. User Identity Management is: Good for the user Good for the IT team or […]
Can your ITSM tool properly serve individuals and learn from each interaction? Let’s take a minute to look at OneLogin and how it can unlock greater ITSM performance. Personalised service is becoming the norm, whether you are an employee of a mid-to-large organisation or a customer seeking help with a product or service. At its […]
