Ivanti’s support for many versions of the Cherwell CSM has now come to an end. And with End-of-Life (EOL) of the system hovering on the horizon, if you’re one of the businesses that have spent years customising Cherwell to perfectly fit your needs, this poses a conundrum—do you stay on the unsupported system or modernize […]
4me’s annual global conference is back in Amsterdam for 2024 and we’d love to see you there. Connect24 runs from 14-16 May at the Old Stock Exchange – Beurs Van Berlage in Amsterdam. Once again, we’re a platinum sponsor at Connect24 – a reflection of the value we place on the event. It truly is […]
“This year is THE year of growth for CTRL-S and we’ve got a really good team and a great system behind us” CTRL-S needed a service management solution to support them as they embarked on an ambitious growth strategy. Technical Director, Matthew Jones, shares how the Revo 4me team is helping them on this journey. […]
Revo recognised in Vitality Awards for “going above and beyond” to help client Revo has been highly commended in the Service Provider of the Year category in the Vitality Supplier and Partner Awards 2021. The UK-based health and life insurance business contracted Revo to implement and support 4me’s service management platform. At the awards, which […]
How SIAM has evolved to enable better service collaboration for all Niche is now mainstream Service Integration and Management (SIAM) has been growing in significance in recent years, but it is still, perhaps, seen as useful or accessible only to large organisations. This growing awareness of the ability of SIAM tools to help businesses control […]
How to look beyond the toolset and those who use it to get a full picture Looking beyond IT The cost of service management has long been firmly allocated to the IT budget. As the demand for service has increased and morphed with the process of digital transformation, this cost has steadily increased. In most […]
Managing the perceived pitfalls of changing to a new Service Management toolset Struggling with inflexible, costly or slow ITSM? The majority of organisations with a significant requirement for IT infrastructure and support services will already have an ITSM solution in place. In many cases, this system was originally purchased to cater for ticketing and managing […]
Our response to the COVID-19 situation In line with measures taken across Europe to restrict the spread of Coronavirus, Revo has implemented a work from home policy. We are committed to our customers and wish to reassure you that Revo will continue to deliver the service and support that you need. Our staff will still […]
Why is User Identity Management important for ITSM User Identity Management is not necessarily the most pressing priority for businesses when it comes to their IT Service Management. But there are three very good reasons for moving it up the list. User Identity Management is: Good for the user Good for the IT team or […]
Can your ITSM tool properly serve individuals and learn from each interaction? Let’s take a minute to look at OneLogin and how it can unlock greater ITSM performance. Personalised service is becoming the norm, whether you are an employee of a mid-to-large organisation or a customer seeking help with a product or service. At its […]
