DIGITAL SERVICE COLLABORATION
Breaking down the barriers to service success with multi-tenancy
One event, two locations…
Thursday 20th September
Jaguar Land Rover Experience
Thursday 27th September
A must-attend event for service management professionals that are looking to achieve digital service transformation with a true multi-tenancy approach.
RESERVE YOUR SEAT
Addressing the Service Management reality
Delivery of service to internal and external customers has long been touted as achievable by off-the-shelf solution vendors. Whether it is dressed as customer service management or enterprise service management, the reality is often much more complex than anyone would like, with silos of information, processes and working practices creating efficiency barriers.
Our digital collaboration event series will address all of these issues and more, giving you valuable insight from Revo, 4me and other industry specialists. It is also a great opportunity to network with other industry professionals at either our London or Birmingham venues.
Learn how to achieve true multi-tenancy
Multi-tenancy, where all your departments and customers can access and feed into the same system, is the key to digital collaboration and transformation across the business.
This informative event will show you how to break down the barriers to service success and achieve true multi-tenancy. No more siloed instances of a service system, just one single instance that can be accessed by IT, HR, Facilities and anyone else you like.
A lunch and learn event
Attendees can look forward to hearing real-life examples of true multi-tenancy service delivery and will also hear how to achieve it themselves. We will also be unveiling an exclusive offer on the day.
To make it as easy as possible to attend, we have scheduled two event dates, one at BMA House, London and the other at the Jaguar Land Rover Experience, Birmingham. A light lunch will be provided at both locations. We look forward to meeting you!
09:30 – Delegate Arrival, Registration and Tea, Coffee & Pastries
10:00 – Welcome and Housekeeping – Simon Martin
Why Multi-Tenancy, Why Collaboration
Building a Service Collaboration Platform
10:20 – One Platform for Access (employees, partners, service providers) – OneLogIn
10:40 – One Platform for Integration (System, Data and Social) – CloudPipes
11:00 – Break
11:15 – One Service Management Platform (Directory Accounts, Trusts, the Service Supply Chain) – Andrew Smith, 4me
11:45 – Pragmatic Service Collaboration – the Good, Bad & the Ugly – A real life example
12:15 – Lunch & Networking in the Demo Village
14:00 – Close