4me launches Auto Translation to remove language barriers that impede collaboration 4me has just announced that its Auto Translation feature has been released. This feature is intended to remove language barriers that may hinder collaboration. Not having to hire support specialists who speak multiple languages can significantly drive down the support costs for service providers. […]
4me, Business Service Management and collaboration in 2019 and beyond VLOG – watch Martijn Adams and Simon Martin discuss 4me, Business Service Management and how the service industry is being transformed. While attending SITS19, Martijn and Simon took time out to discuss the Service Management industry and how 4me and Revo are helping customers to […]
A brief look at OneLogin and what user identity management means for users Managing your day-to-day apps When rolling out any new technology across a business, it is vital to think about how the user of your chosen technology will interact with it and what it will mean for their daily working lives. We thought […]
Refocusing Service Management for the whole business Delivering service management is no longer just the responsibility of IT As the needs of the business, its staff, customers, partners and suppliers grows, so too do the demands on service provision. In a stripped back and simplified way, IT has been able to deliver quality service management […]
Cloud vs on-premises vs hybrid – which is best? Service technology solutions can be deployed in several different ways. But which is right for you and which offers the security you require? At a high level, there are usually three different options for service technology delivery, either locally hosted, or private or public cloud or […]
How safe is your data in the cloud? If you are wrestling with the idea of moving your customer and application data to the cloud, there are several fundamental things to consider. Who owns the data? The premise of switching to an ITSM SaaS solution is that you take your customer data and store it in a […]
The role of ITSM in the big IT security debate Recent events such as WannaCry and other hacking threats have caused budget holders to refocus on network and end-point IT security – but they may be missing the point. There is little doubt that headline-grabbing events such as the WannaCry NHS attacks in the UK […]
Cut the fluff – Why ITSM needs to simplify IT Service Management (ITSM). A phrase that seems fairly simple to understand but has become a hugely complex and involved industry. To most people, IT Service Management is just that: managing the service offered by IT. But what does this mean in practice? Searching for a […]
