SERVICE MANAGEMENT

A SIAM-first approach to ITSM and ESM

4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, 4me also provides fully integrated knowledge management, time tracking and project management capabilities.

4me now includes Auto Translation

4me’s Auto Translation feature can significantly improve efficiency by allowing enterprise employees and the experts who support them to work in their preferred language. Multi-lingual users can also specify which languages they do not wish to have translated. Watch the Auto Translation video to learn more.

Track internal and external service

4me has made it easy for organisations that work together to connect and share service with immediate SLA setup. This is achieved via a ‘Trust Relation’ that can be activated in a matter of minutes. Both customer and provider have access to real-time SLA reporting, so they can both track the quality of service provided.

We are a certified 4me partner

We are a proven 4me partner that offers pre and post-solution delivery services in the UK and mainland Europe. Our specialist team has the experience and know-how to get the most from your ITSM or SIAM project. Why not request your own personalised demo of 4me and learn for yourself how we could help you achieve service excellence.